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  • Send correct emails depending on customers language settings

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    Hi guys,
    When customer creates an account in language other than english (e.g. german) Magento sends an email using default english template account_new.html. Email template account_new.html in app/locale/de_DE/template/email seems to be ignored.
    It happens only after creating a new account. When you place an order, subscribe to a newsletter etc. Magento sends correct emails depending on customer’s language settings.
    How to fix this please?

 1 Answer(s)

  • Hi Hassan,

    If all the mails working fine except new account mail , then there must be some file naming or existence issue because like other mail template files if you have account_new.html file in email folder of language then it will be called. You can check that by changing the content of the files if files that will be called or not. Make sure you have correct name for the file.

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