Many people prefer reading through Kindle application as they find it as the cheaper and convenient way to access unlimited titles. But, at times you might not be able to download some books using your Kindle app. So, today we will discuss the steps to overcome this problem.
Kindle app allows you access more than millions of books without wasting much of your time in searching the titles. You can download this app on any of your Android devices and even on your personal computers to enjoy reading. Although it's perfect for reading still sometimes, users might not be able to download the books or won’t be able to view the downloaded files. Thus here are few Kindle Help steps for resolving the problem of not being able to view or download the files from Kindle application. So if you also face this issue then just do the following troubleshooting steps to solve the problem:
Verify that you are receiving a good internet speed: Ensure that the device (mobile, tablet, computer, etc.) on which you are using the Kindle is properly connecting to an internet network. Make sure the speed of internet is enough to download or view the content. If using a Wi-Fi network make sure you are within a good range of that network.
Make sure the sync option of your device is on: If not able to download the files then sync your device. Open the settings of your device. Find the “sync” option. Click on it to enable sync.
Check your mode of payment: Verify if your method of payment is correct and the details for payment option are correctly filled. So, open up your Kindle account by entering the valid username and password. Click on “Manage my account” option. Go to “Settings” option. Go to “Payment Options.” There click on edit. Now review the payment details. If you need to do changes, then make the changes and then click on “save changes” else only review and click on next to continue completing your billing details. You can also get help from Kindle Com Support to fix the Kindle related issues.
Run a Diagnostic check: Visit the official web site of the manufacturer of your device to find the Diagnostic tool suitable for your device. Select the suitable one. Open it and select “help.” A list of options opens up. Now, select the option to “identify problems.” It will now bring a list of possible reasons that are responsible for the problem.
If Diagnostic results show that the problem is occurring due to low memory space, then delete some items from your device to make space or get a new memory with more space. Remove the history. Go to “Settings” select “Clear cache cookies” option. Doing this will help your device and application to run smoothly.
If the Diagnostic state that you are using an older version of this app, then you need to visit the home page of Kindle. Find an option for Kindle support. Check for updates available. Select the particular version and select “update.” It might solve your problem.
If the Diagnostic state that there is something wrong with the device setting then there is no issue with your application. So try restarting the device or just change the settings of your device or use another Android device or PC to use the Kindle application.
In case, if the application does not open up at all or hang-up then uninstall the app and then install it again. It might help you.
Sometimes, the application and the device both are working fine, but still, you may feel that you are not able to download. It may happen because you might be viewing the files on the home page of your device. Because in the case of too many downloads the home screen is only able to display few titles. So, go the “Settings” option on your device. Find the “downloads” Option. Apply a filter to downloads i.e. change the display of downloaded files to “Recent download first.” It will now inform you about the download and not let you fall in a dilemma that you are not able to download files.
So, today we discussed the solution for all the possible reasons that might create problem while you try downloading files from Kindle application. Further, if you find any more issues with your Kindle then visit kindle support to get the step by step procedure for solving the problem.